Privacy Policy

Information we collect

We capture details that help us personalise workouts, enhance safety, and improve services.

• Identity data such as name, email, phone number, date of birth, and emergency contact.
• Profile data including fitness assessments, medical disclosures, class attendance, and wearable integrations.
• Transaction data covering membership purchases, renewals, refunds, and loyalty redemptions.
• Usage data from the Big Gym Fitness app, website interactions, and device analytics (e.g., IP address, crash reports).

How we use your data

Your data powers hyper-personalised experiences while honouring privacy-first principles inspired by cult.fit.

• Recommend classes, coaches, and programs aligned with your goals and training history.
• Share performance insights, streaks, and leaderboards to foster community accountability.
• Deliver transactional updates, promotions, and service announcements with easy opt-out controls.
• Maintain safety logs, comply with regulatory requirements, and prevent fraudulent activity.

Sharing & third parties

We never sell your data. We share limited information with:

• Coaches, nutritionists, and therapists on your Big Gym Fitness team to tailor guidance.
• Payment processors, CRM platforms, and communication tools under strict NDAs.
• Government or law enforcement agencies when mandated by applicable law.

Data security & retention

We employ enterprise-grade encryption and access controls.

• Data is stored in ISO 27001, SOC 2 Type II compliant environments hosted within India.
• We retain information only as long as needed for active services or legal obligations.
• You may request deletion, correction, or export of your data by emailing privacy@Big Gym Fitness.in.

Your rights

Big Gym Fitness members can manage consent and preferences anytime via the app or concierge.

• Opt out of marketing communications via one-click unsubscribe links or within the app settings.
• Update personal information and injury disclosures directly in your profile or with studio staff.
• Withdraw consent for wearable integrations while continuing to access offline services.

International transfers

If we transfer data outside India (e.g., for analytics), we enforce standard contractual clauses and equivalent safeguards.

Policy updates

We may revise this policy to reflect product enhancements or legal changes. We’ll notify you via email or in-app prompts at least seven days prior to major updates.